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Emphasize Sound Quality, Minimize Distractions

The pandemic accelerated many aspects of the digital age, including videoconferencing. Unfortunately, many companies have lost clients due to simple mistakes. Jobs have been lost in the process.

In a survey of U.S. executives at large companies, 83 percent of respondents have seen employees disciplined for mistakes made during a teleconference call. Bad etiquette includes joining a call late, having a bad Internet connection, accidentally sharing sensitive information and not muting their microphone. According to the survey, 25 percent of companies have fired someone for a videoconferencing error.

Furthermore, executives only trust 66 percent of their staff to properly navigate the technology necessary to make remote work successful. And 32 percent of those executives have lost a client or business opportunity because of technology or connection issues, while another 41 percent have missed a project deadline.

With these complications in mind, let’s review several details to consider before making a professional, productive conference call. First, determine if a simple phone call will suffice. If you don’t need video, keep it simple. Just make a simple phone call. Teleconferencing takes time to set up, join and manage. Participants usually must give up personal data and download apps to have accounts. So, if you don’t need bells and whistles, just say no. When that isn’t an option, keep the following suggestions in mind.

Zoom, Skype, Slack, Hangouts, Microsoft Teams: Group size is one of the key factors. As you evaluate your needs, think about factors such as screen share, meeting recording, cloud storing, a whiteboard, file sharing, joining via phone call, and more. Zoom Meetings’ free plan allows you to start video calls with up to 100 participants. Zoom’s free plan is great, but the 100 participants and 40-minute limitations might limit your capacity. Those who need more can opt for a paid monthly subscription. Paying for an upgrade can allow up to 1,000 participants. With Zoom, the host fee covers your users.

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